AUTHORIZED SERVICE PROVISION

DTSME is the Authorized Service Partner for Fibrenetix & Authorized Service Provider for Nexsan in the Middle East  respectively We establish authorized service provider contracts with global technology leaders to maintain the partner / customer infrastructure with business continuity by providing improved service offerings in various geographies like Middle  ast, India and East Africa. DTS follows a wide range of support programs as mentioned below in order to support and resolve the partner / customer issues:

  • Certified Professionals
  • Escalation Levels
  • Severity Levels
  • Response Methods
  • Spare Parts Maintaining
  • Warranty Maintenance & Renewals
  • RMA’s and Maintenance
  • Service level Agreements

 

 

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